Privacy Policy

Last Updated: May 18, 2026

This Privacy Policy explains how The ITAD App Corporation, doing business as The ITAD App (“The ITAD App,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information through our websites, including theitadapp.com, theitadapp.net, and any related pages, forms, landing pages, or online experiences that link to this Privacy Policy.

This Privacy Policy currently applies primarily to our website, waitlist, inquiry forms, marketing communications, and related online interactions. As The ITAD App launches mobile applications, partner tools, marketplace features, web-app accounts, payment workflows, asset scanning, AI-assisted appraisal, logistics, chain-of-custody tools, and related services, we may update this Privacy Policy or provide additional privacy notices that apply to those services.

By using our website or submitting information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Who We Are

The ITAD App is building a technology platform designed to support asset disposition, recycling, value recovery, partner coordination, logistics, and related services for individuals, businesses, and industry partners.

For privacy questions, you may contact us at:

The ITAD App Corporation
Email: jeff@theitadapp.com

We do not currently list a public mailing address. If a mailing address becomes available or legally required, we may update this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information you voluntarily provide, such as:

name;
email address;
phone number;
company or organization name;
job title or role;
city, state, ZIP code, service area, or general location;
inquiry type, such as individual, business, partner, recycler, investor, vendor, or general contact;
waitlist signup information;
newsletter signup information;
partner inquiry information;
business inquiry information;
contact form messages;
survey, contest, or feedback responses;
scheduling information submitted through tools such as Cal.com;
communications you send to us by email, form, chat, or other channels.

Website and Device Information

When you visit our website, we and our service providers may collect certain technical information, such as:

IP address;
browser type;
device type;
operating system;
referring pages;
pages viewed;
approximate location derived from IP address;
timestamps;
interactions with pages, links, buttons, and forms;
cookie identifiers and consent preferences;
analytics and performance data.

We use Cookiebot to manage cookie consent and Google Analytics 4 through Google Tag Manager to understand website performance, subject to your cookie choices where required. For more information, see our Cookie Policy.

Future App and Platform Information

The ITAD App’s mobile and partner applications may collect additional types of information once launched, such as:

account profile information;
personal or business profile settings;
asset photos, scans, serial numbers, barcodes, QR codes, asset tags, and related asset details;
inventory, pallet, shipment, pickup, drop-off, and logistics information;
chain-of-custody records;
bills of lading, certificates of destruction, receipts, compliance documents, and audit records;
location information for pickup, drop-off, logistics, driver, or facility-related features;
driver, dispatcher, recycler, partner, and staff role information;
certification, onboarding, facility, insurance, and compliance information from partners;
wallet, payout, payment, tax, or deposit-related information;
support messages, AI assistant messages, chat transcripts, and service communications;
notification preferences and device permissions.

We will update this Privacy Policy and/or provide app-specific notices when these features are launched.

3. Sources of Information

We may collect information from:

you directly;
website forms;
waitlist, contact, business inquiry, partner inquiry, newsletter, survey, or contest submissions;
scheduling tools;
email, phone, chat, or support communications;
website analytics and cookies;
service providers that help us operate our website and business;
future mobile app interactions;
future business, recycler, logistics, payment, or partner workflows;
partners, employers, facilities, service providers, or other users where relevant to a transaction or service.

4. How We Use Information

We may use personal information to:

operate, maintain, secure, and improve our website;
respond to inquiries, messages, and requests;
manage waitlist signups and launch communications;
evaluate business, partner, recycler, or service-provider inquiries;
send newsletters, updates, marketing communications, or launch announcements where permitted;
schedule meetings or calls;
understand website traffic, usage, and performance;
improve website copy, design, user experience, and conversion flows;
prevent fraud, abuse, misuse, security incidents, or unauthorized access;
comply with legal, regulatory, tax, accounting, compliance, or law-enforcement obligations;
protect our rights, users, partners, service providers, and business operations;
plan, develop, test, and launch app, marketplace, partner, logistics, AI-assisted appraisal, and asset-disposition features.

For future app and platform features, we may also use information to:

create and manage user, business, partner, driver, staff, or admin accounts;
provide AI-assisted asset appraisal, scanning, inventory, and quote-related tools;
support pickup, drop-off, shipping, routing, dispatch, chain-of-custody, and logistics workflows;
verify partner credentials, certifications, compliance documents, insurance, or facility information;
process payments, payouts, wallet transfers, deposits, refunds, disputes, or tax documentation through third-party providers;
provide customer support, AI assistance, notifications, and service updates;
generate records, reports, receipts, certificates, ESG-related summaries, or compliance documentation.

5. Legal Bases for Processing

Where privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Consent, such as when you agree to receive marketing communications or allow non-essential cookies.
Contractual necessity, such as when processing is needed to provide requested services or manage future accounts, transactions, or platform features.
Legitimate interests, such as improving our website, responding to inquiries, securing our services, developing products, preventing misuse, and operating our business.
Legal obligation, such as complying with tax, accounting, regulatory, court, law-enforcement, or compliance requirements.
Protection of rights and safety, such as preventing fraud, abuse, security incidents, or harm.

You may withdraw consent where processing is based on consent, subject to legal or operational limitations.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember consent preferences, measure website performance, and improve user experience.

We use Cookiebot for cookie consent management and Google Analytics 4 through Google Tag Manager for analytics, subject to your cookie choices where required.

At launch, we do not use advertising or retargeting pixels such as Meta Pixel, TikTok Pixel, LinkedIn Insight Tag, Reddit Pixel, X Pixel, or Google Ads remarketing tags. If we add these tools later, we intend to manage them through appropriate consent controls and update our disclosures as needed.

You can manage cookie preferences through the Cookiebot preference controls available on the website.

For more information, please see our Cookie Policy.

7. How We Share Information

We may disclose personal information to the following categories of recipients:

Service Providers and Vendors

We may share information with vendors that help us operate, host, secure, analyze, market, support, or improve our website and services, such as:

website hosting and website platform providers, including Webflow;
analytics and tag-management providers, including Google Analytics 4 and Google Tag Manager;
cookie consent providers, including Cookiebot;
scheduling providers, such as Cal.com;
email, newsletter, CRM, or automation providers;
cloud hosting, database, development, and infrastructure providers;
customer support or chat providers;
security, fraud prevention, monitoring, and debugging providers;
payment, payout, bank-linking, or financial service providers if implemented later;
logistics, shipping, mapping, notification, AI, document storage, and partner-management providers if implemented later.

Business and Platform Participants

When future app or marketplace features launch, information may be shared among users, businesses, partners, recyclers, logistics providers, drivers, facilities, payment providers, and other participants as necessary to facilitate quotes, pickups, drop-offs, asset processing, chain-of-custody records, payouts, compliance documentation, or related services.

Legal, Compliance, and Safety Purposes

We may disclose information when we believe it is necessary to:

comply with applicable law, regulation, legal process, or government request;
enforce our terms, agreements, or policies;
detect, prevent, or respond to fraud, abuse, security incidents, or technical issues;
protect the rights, property, safety, or security of The ITAD App, users, partners, service providers, or others.

Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, investment, reorganization, sale of assets, bankruptcy, or similar business transaction.

8. Selling, Sharing, and Targeted Advertising

At launch, we do not sell personal information, sell sensitive personal information, sell biometric personal information, or use advertising/retargeting pixels for cross-context behavioral advertising.

We also do not currently use website activity for targeted advertising or retargeting.

If we later use advertising, retargeting, or similar technologies that may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, we will update our disclosures and provide required choices.

9. Sensitive Personal Information

Our website is not designed to collect sensitive personal information unless you voluntarily provide it in a message or form.

We do not sell or monetize sensitive personal information, biometric personal information, or precise geolocation data.

Future app features may involve asset photos, location data, driver or logistics records, payout details, certificates, or compliance documents. We will provide additional notices and controls where required before or when those features are launched.

10. Photos, Scans, Signatures, and Biometric Information

Future app features may allow users or partners to upload photos, scan barcodes or QR codes, capture asset images, document condition, record signatures, or upload chain-of-custody materials.

Ordinary photos, written signatures, and asset images are not automatically biometric information. We do not currently plan to collect biometric identifiers such as face geometry, fingerprints, voiceprints, or similar biometric templates through the website.

If we later implement features that collect or process biometric identifiers or biometric information, we will provide appropriate notice, obtain consent where required, and update our policies.

11. AI-Assisted Features

The ITAD App may use AI-assisted tools in the future to support asset recognition, appraisal, user assistance, document review, support, fraud detection, logistics, or operational workflows.

AI-generated outputs may be approximate, incomplete, or incorrect. AI-assisted appraisal or quote-related outputs may be subject to human review, partner review, asset condition review, market conditions, documentation, logistics, and other factors.

We do not currently use website form submissions, support messages, uploaded documents, or future app content to train public AI models unless we provide notice and obtain consent where required. We may use service providers that process information on our behalf to provide AI-assisted features.

12. Payments, Payouts, Deposits, and Financial Information

The website is not expected to collect payments directly at launch.

Future app, partner, marketplace, or web-app features may involve payments, payouts, wallet transfers, partner deposits, tax documents, fraud checks, bank linking, disputes, refunds, or related financial workflows through third-party providers such as Stripe, Plaid, PayPal, Venmo, or similar providers if implemented.

We do not plan to directly store raw payment card numbers or bank account credentials on the website. Payment and banking details should be handled by authorized payment processors or banking providers.

13. Location Information

The website may allow users to manually provide general location information, such as ZIP code, city, state, service area, pickup location, or business location.

The website is not expected to collect precise browser-based location information at launch unless we clearly ask for permission for a specific feature.

Future app features may use location information to support pickups, drop-offs, facility matching, routing, dispatch, driver workflows, tracking, logistics, and chain-of-custody documentation. We will provide app-specific permission notices and controls where required.

14. Communications

If you provide your contact information, we may contact you about:

waitlist updates;
launch announcements;
business or partner inquiries;
newsletters;
product updates;
service opportunities;
support responses;
scheduling or meeting coordination;
legal, security, or administrative notices.

You may unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting us. We may still send transactional, administrative, legal, or service-related communications where permitted.

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

the type of information;
the purpose for collection;
whether we have an ongoing relationship with you;
legal, tax, accounting, compliance, or reporting requirements;
security, fraud-prevention, dispute-resolution, or enforcement needs;
backup, archive, and system-maintenance requirements.

For website interactions, we may retain inquiry, waitlist, newsletter, support, analytics, consent, and communication records for as long as needed to manage our business, respond to requests, document consent, improve the website, or comply with legal obligations.

For future app and marketplace features, certain records such as BOLs, CODs, chain-of-custody records, payout records, tax records, compliance documents, transaction history, dispute records, audit logs, and security records may need to be retained for longer periods.

16. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include access controls, encryption where appropriate, secure hosting, vendor due diligence, monitoring, audit logs, least-privilege access, account security measures, and incident-response procedures.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

17. International Data Transfers

We are based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate.

Where required, we intend to use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, standard contractual clauses, adequacy mechanisms, or other legally recognized transfer mechanisms.

18. Your Privacy Rights

Depending on where you live, you may have privacy rights regarding your personal information, such as the right to:

know or access the personal information we collect about you;
request correction of inaccurate personal information;
request deletion of personal information;
request portability of certain information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
opt out of certain sales, sharing, targeted advertising, or profiling where applicable;
limit certain uses or disclosures of sensitive personal information where applicable;
appeal a decision regarding your privacy request where required by law;
file a complaint with a privacy regulator.

To exercise privacy rights, contact us at:

jeff@theitadapp.com

We may need to verify your identity before responding. We will respond within the time required by applicable law.

19. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.

In the past 12 months, we may have collected the following categories of personal information:

CategoryExamplesIdentifiersName, email address, phone number, IP address, online identifiersCommercial or inquiry informationWaitlist status, business inquiries, partner inquiries, newsletter signups, form submissionsInternet or network activityWebsite interactions, pages viewed, browser/device data, analytics dataGeolocation dataApproximate location from IP address, manually submitted city/state/ZIP/service areaProfessional or business informationCompany name, role, business inquiry details, partner/recycler informationInferencesGeneral interest in app features, business services, partner opportunities, website contentSensitive personal informationNot intentionally collected by the website except if voluntarily submitted by you

We collect this information for the purposes described in this Privacy Policy, including operating the website, responding to inquiries, managing waitlists, improving the website, communicating with you, preventing misuse, and preparing future app/platform services.

We may disclose these categories to service providers and other recipients described in this Privacy Policy.

We do not currently sell personal information or share personal information for cross-context behavioral advertising. We do not sell sensitive personal information or biometric personal information.

California residents may have the right to know, access, correct, delete, opt out of sale/sharing, limit certain sensitive personal information uses, and not be discriminated against for exercising privacy rights.

20. Global Privacy Control

Some browsers or extensions may send Global Privacy Control or similar opt-out preference signals.

At launch, we do not sell personal information, share personal information for cross-context behavioral advertising, or use retargeting pixels. If we later engage in activities that require recognition of opt-out preference signals, we will update our practices and disclosures.

21. Children’s Privacy

Our website and services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

The ITAD App may require users to be at least 18 years old for certain app, marketplace, transaction, payment, logistics, or partner features. Age requirements may be addressed further in our Terms of Service or app-specific terms.

22. Third-Party Links and Services

Our website may link to or integrate third-party websites, services, platforms, tools, or content.

We are not responsible for the privacy practices of third parties. Their privacy policies and terms govern their services.

Examples may include Webflow, Cookiebot, Google, Cal.com, email providers, scheduling tools, support tools, payment providers, maps, embedded media providers, social media platforms, or future app/platform vendors.

23. App Store and Mobile App Disclosures

When The ITAD App launches mobile applications, app stores may require privacy disclosures, permission prompts, data safety forms, privacy nutrition labels, account deletion information, and other notices about data collection and third-party SDKs. Apple requires developers to provide information about an app’s privacy practices, including the practices of third-party partners whose code is integrated into the app.

We may update this Privacy Policy or provide app-specific disclosures to reflect actual mobile app data practices.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, app, services, vendors, legal obligations, or business operations change.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice where appropriate.

25. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at: